Privacy Policy

At Art Heaven Supplies, we value your trust and are fully committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you shop with us online or offline in Pakistan. By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information to provide smooth services and a better shopping experience. This may include:

Personal Details: Full name, email address, phone number, billing/shipping address.
Order Information: Products purchased, payment method (Cash on Delivery, bank transfer, or online payment gateway).
Communication Data: Inquiries, feedback, or messages you send us.
Technical Data: IP address, device information, browser type, and usage activity when you visit our website.

2. How We Use Your Information

Your information is used for:

Processing and delivering your orders across Pakistan.
Providing order confirmations, shipping updates, and customer service support.
Enabling secure payments and fraud prevention.
Improving our website, services, and user experience.
Sending promotional offers or updates (only if you’ve subscribed).
Complying with Pakistani laws and regulations.

3. Consent & Customer Rights

By shopping with us, you give us consent to collect and use your data responsibly. Customers in Pakistan have the right to:

Request a copy of personal data we hold about them.
Update or correct inaccurate details.
Ask for deletion of their data (unless required for legal or financial record keeping).
Opt-out of promotional messages at any time.

4. Cash on Delivery & Payment Security

Since Cash on Delivery (COD) is widely used in Pakistan, we only collect the information necessary to complete delivery. If you use bank transfer or online gateways, your financial details are processed securely by trusted third-party payment providers. We do not store your complete payment card details.

5. Courier & Delivery Partners

To ensure timely delivery, we may share your name, address, and phone number with our trusted courier partners (such as TCS, Leopards Courier, Call Courier, etc.). They are only allowed to use this information for delivering your parcel and not for any other purpose.

6. Cookies & Website Tracking

Our website uses cookies to:

Remember your preferences.
Track which products or pages are most popular.
Improve your browsing and shopping experience.

You can disable cookies in your browser settings, but some site functions may not work properly.

7. Data Security

We take strict measures to protect your personal data from unauthorized access, misuse, or disclosure. This includes:

Secure Sockets Layer (SSL) encryption on our website.
Limited access to personal data within our team.
Safe partnerships with verified third-party vendors.

Still, no online platform is 100% secure, so we encourage you to also protect your accounts and devices.

8. Retention of Data

We keep your personal data only as long as necessary to fulfill orders, comply with local tax/accounting laws, and provide customer support. Once it is no longer required, we safely delete or anonymize the data.

9. Children’s Privacy

Our store is not directed toward children under 18. If we discover that we have accidentally collected data from a minor without parental consent, we will promptly delete it.

10. Sharing of Information

We do not sell or rent your personal details to any third party. Information is shared only with:

Courier partners for delivery.
Payment processors for order completion.
Legal or government authorities, if required under Pakistani law.

11. International Data Transfers

Some of our technology partners may be based outside Pakistan. If your data is transferred abroad, it will still be protected under this Privacy Policy.

12. Updates to Policy

We may update this Privacy Policy from time to time to stay compliant with Pakistan’s laws and improve transparency. Any changes will be posted on our website with a revised “Last Updated” date.

13. Contact Us

For questions or concerns regarding your privacy, please reach out to us:

Art Heaven Supplies
📧 Email: artheaven0000@gmail.com